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Shipping & Returns

RETURN POLICY

All returns caused by customer error and some returns caused by customer refusal of our shipment will be charged a Restocking Fee per the schedule defined herein.    

Customer Error is defined as a return for any reason that does not involve an error by DiffsOnly.com, Llc. or our supplier(s).    

Customer Refusal returns that are subject to a Restocking Fee are those where the customer refuses delivery of our shipment due to an error on the part of the customer (e.g., no longer needs part, ordered incorrect part number, etc.).  Customer Refusal returns due to other reasons (e.g., part received different than part ordered, part damaged during shipment, etc.) are not subject to a Restocking Fee.    

Returns caused by an error by DiffsOnly.com, Llc or our suppliers are not subject to a Restocking Fee.    

Restocking Fee Schedule    

Calendar Days    From Customer Receipt of Product To Receipt of Returned Product             Restocking Fee  As a Percent of Invoice Price Excluding Freight & Tax            
1 - 30 15%
31 - 90 20%
91 - 120 25%
121+ Per Director of Sales Instructions

No returns allowed after 120 days.    

Any returns outside of the 120 days MUST have the approval of the Director of Sales. If it is decided to grant an RGA, the return could be subject to a 50% restock fee.

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

SHIPPING POLICIES        

Same Day Shipping requires an order to be submitted before Shipping Cut Off Times (roughly 3pm your local time), including Next Day Air and expedited order requests.

Orders placed on weekends or National Holidays will be shipped the following business day.

To save you money on shipping, parts will be shipped to you from the closest warehouse location with quantity in stock.  (If quantities are unavailable in your closest warehouse, parts will ship from the next closest warehouse at the appropriate shipping rates).

TAXES        

We are required to charge tax on all orders into WA, TN, CA, & KY. The taxes are automatically added and charged according to state requirements.